Terms and Conditions

Welcome to FetchFrames.com (“we,” “our,” or “us”). By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. Scope of Service

FetchFrames.com is an online platform that creates and sells custom pet portraits. Our services include:

  • Providing various styles of custom pet portraits (e.g., pop art, line art, abstract).

  • Allowing customers to upload images and customize their orders.

  • Processing orders and arranging delivery within India.

2. Order Processing and Delivery

  • Orders are processed within 24–48 hours of being placed.

  • Delivery takes approximately 7–10 business days from the date of order processing.

  • You will receive a tracking link via email once the order is shipped.

  • We are not liable for delays caused by factors beyond our control, such as natural disasters or courier issues.

3. Payment Terms

  • We accept all major credit cards, debit cards, UPI, and net banking.

  • Payment must be made in full before the order is processed.

  • Prices listed on the website are in INR (Indian Rupees) and include applicable taxes unless stated otherwise.

4. User Conduct

By using our website, you agree not to:

  • Upload offensive or inappropriate images.

  • Attempt to hack or disrupt our services.

  • Use automated systems to access or extract data from our website.

5. Intellectual Property

  • All content on FetchFrames.com, including designs, images, and text, is our intellectual property.

  • You may not copy, reproduce, or use any content without our permission.

6. Liability and Dispute Resolution

  • We are not responsible for any indirect or consequential damages.

  • Any disputes arising from these terms will be governed by the laws of India and subject to the jurisdiction of courts in [your city].

2. Privacy Policy

Last Updated: [Date]

At FetchFrames, we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We may collect the following information:

  • Name, email address, phone number, shipping address

  • Payment information (processed securely through third-party payment gateways)

  • Uploaded images and order customization details

  • IP address and browsing behavior on our site

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your order status

  • Improve our website and customer service

  • Send marketing emails (you can opt out anytime)

3. How We Protect Your Data

  • We use SSL encryption to protect your data during transmission.

  • We store your data in secure, access-controlled servers.

  • Payment data is processed through secure payment gateways; we do not store credit card information.

4. Data Sharing and Third Parties

We do not sell or share your data with third parties unless:

  • It is required by law.

  • It is necessary for order fulfillment (e.g., courier companies).

5. Your Rights

  • You can request to modify or delete your data by contacting support@fetchframes.com.

  • You can opt out of marketing communications at any time.

Last Updated: 25/3/2025